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If you are unsatisfied with the product, you can return it within two weeks (14 days) and get your money back. Please note that we do not offer free delivery for returns. You can return the product using your preferred delivery method covering the cost yourself. It is your responsibility to make sure that we will receive the items within 14 days. Once we have received the product, you will get your money back.
Please carefully fill the return sheet that you received with the products and place it in the same package with the products you are returning.
Please contact our customer service at firstname.lastname@example.org for further information.
Postnord Logistics | MyPack
Price: €6 per delivery
You will receive a confirmation SMS or letter when your parcel is ready to be picked up from your chosen pick-up location. The confirmation will include a tracking number, which will enable you to track your parcel. You will need to prove your identity and sign for the parcel. Typically, a delivery takes 2-6 days. Delays are likely at busy periods.
OTHER EU COUNTRIES
PostNord Logistics | Merchandise MailPlus Parcel
Price: €6 per delivery
The parcel will be delivered to the post office nearest to you. You will receive confirmation of the parcel’s arrival. The confirmation will include a tracking number, which will enable you to track your parcel. You will need to prove your identity and sign for the parcel. Typically, a delivery takes 2-6 days. Delays are likely at busy periods.
Products sold in our online shop are available for delivery to all EU member countries.
A typical delivery time is 2-6 days. Delays are likely at busy periods.
Returning a faulty product
All returns must be agreed upon with the seller beforehand. The deadline for all claims is 14 days from receipt. The best way to reach us is by emailing us at email@example.com. Faulty products will be replaced only with a similar new item. The seller will not cover the delivery costs, unless the return has been agreed upon with the seller beforehand.
Please visually check the condition of the parcel directly upon receiving the parcel from the pick-up location.
Give notice of potential defects directly upon receipt.
If the contents of the parcel have been damaged or are otherwise faulty, please contact us: firstname.lastname@example.org. We will only replace a faulty product with a similar new product or with a new item of the same value.
In all matters pertaining to orders, you can reach us with the following methods:
- Email: email@example.com
- Telephone: +358 (0)40 727 4591